Service Team

Transparency, traceability and the high level of competence together forms the foundation

IT informa also deliver IT as a service. Our world-class service team located in Lund is responsible for a whole range of business critical applications. The service includes support, maintenance, development and release. The process is based on ITIL and Kanban and provides a number of well-defined interfaces towards different stakeholders of our customer’s organization.

More than 300 sites in 20 countries are currently connected to our service desk.

The service is transparent and trace-able down to each line of code and every spent hour. On top of this the well-defined process ensures we are always focusing on the most prioritized issues. Transparency, traceability and the high level of competence together forms the foundation for the confidence we have established with our customers.