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Diaverum runs dialysis clinics in 14 countries, using different types of clinic systems. Diaverum requested one common system supporting all clinics in all countries taking all, documented as well as undocumented, requirements into account. Most clinics would consequently require new business processes as well.
There are obviously a lot of challenges in a project like this. We identified several challenges that needed to be addressed:
IT informa established a cross-functional project organization, including resources from 4 external vendors. The responsibilities of IT informa included project management, quality assurance, configuration & change management, security management, and process & method.